Privacy Policy

Last updated: August 14, 2026

Andes Cleaning respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, request a quote, or use our cleaning services.

Andes Cleaning is a sole proprietorship operating in British Columbia, Canada.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Phone number
• Property location or service address
• Type of cleaning service requested
• Preferred cleaning frequency
• Approximate property size
• Information you provide when requesting a quote or communicating with us
• Information necessary to provide and manage cleaning services

We may collect this information when you:

• Submit a form on our website
• Submit a lead form through Facebook or Instagram
• Contact us by email or phone
• Message us through Facebook or Instagram
• Request a quote or book a cleaning service

2. How We Use Your Information

We may use your personal information to:

• Respond to inquiries and quote requests
• Provide, schedule, and manage cleaning services
• Communicate with you about your service
• Follow up with prospective customers
• Maintain customer and business records
• Improve our services and customer experience
• Comply with applicable legal, accounting, and regulatory requirements
• Prevent fraud, misuse, or security issues

We do not sell your personal information.

3. Contact Forms and Meta Lead Forms

When you submit information through our website contact forms, the information you provide may be sent to Andes Cleaning so that we can respond to your inquiry.

We may also use Meta lead-generation forms on Facebook or Instagram. If you submit one of these forms, Meta may provide the information you choose to submit to Andes Cleaning so we can respond to your request.

Meta’s own collection and processing of information is governed by Meta’s privacy practices.

4. Cookies and Analytics

As of August 14, 2026, our website does not intentionally use advertising pixels or analytics tools such as Meta Pixel or Google Analytics for tracking visitors.

Our website, hosting provider, or essential WordPress services may use cookies or similar technologies that are necessary for the website to operate, remain secure, or remember basic settings.

If we add analytics, advertising pixels, or other tracking technologies in the future, we will update this Privacy Policy as appropriate.

5. Third-Party Service Providers

We may use third-party service providers to help operate our business and website. These may include:

• Website hosting and WordPress-related services
• Website contact-form services
• Email and communication providers
• Meta platforms such as Facebook and Instagram
• Google services
• Future advertising, scheduling, CRM, accounting, or business-management services

These providers may process personal information only as necessary to provide their services to us and are subject to their own privacy and security practices.

Some service providers may process or store information outside British Columbia or Canada. When this occurs, information may be subject to the laws of the jurisdiction where it is processed or stored.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, and meet applicable legal, accounting, or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

8. Your Privacy Rights

Andes Cleaning operates in British Columbia and handles personal information in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) where applicable.

Depending on the circumstances, you may have the right to request access to personal information we hold about you and ask us to correct inaccurate information. PIPA provides individuals with rights concerning personal information held by private-sector organizations in British Columbia.

Other Canadian privacy laws, including federal privacy requirements, may apply in certain circumstances, such as some handling of personal information across provincial or national borders.

To make a privacy-related request, please contact us using the information below.

9. Children’s Privacy

Our cleaning services are intended for adults arranging services for homes, businesses, or properties. We do not knowingly seek to collect personal information from children through our website or lead forms.

If you believe personal information was provided to us inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

When we update it, we will revise the “Last updated” date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or have a privacy concern, contact:

Andes Cleaning
British Columbia, Canada
Email: contact@andescleaning.ca
Phone: (604) 788-8314